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Search Looking for Help? Contact TSIA How to Become a Member Come to TSW Let's Talk TSIA Exchange Blog Sign In Show navigation Hide navigation Who We Are About TSIA Senior Leadership Research Team Advisory Board Partner With TSIA Diversity, Equity, and Inclusion TSIA Giving Program Research Practices Customer Growth and Renewal Increase revenue throughout the customer lifecycle and maximize renewal rates. Customer Success Increase user adoption and grow your customers by bridging the gap between the promise of technology and customer outcomes. Education Services Optimize learning to grow the education business and drive product usage and adoption. Expand Selling Leverage the resources and touchpoints you already have to grow service revenue from your existing customers. Field Services Optimize hardware service delivery and drive digital transformation with IoT and Big Data. Managed Services Structure your organization, develop your go to market strategy, and grow your managed services business. Professional Services Optimize your professional services business, including delivery, pricing, and utilization. Service Offer Management How to develop, package, position, and monetize service offer portfolios. Subscription Sales Optimize your people, process, and technology for selling technology services and subscriptions. Support Services Streamline your technical and customer support operations to deliver outcomes and delight your customers. XaaS Channel Optimization Create, optimize, and grow channel programs for as-a-service offerings. XaaS Product Management Optimize your Product Management organization to accelerate the success of your as-a-service business. Industry Trends Stay current on the latest technology industry trends. Technology Consumption and Data Analytics Improve operations and outcomes with data-driven insights. Technology Research Maximize technology investments to improve the end-to-end customer experience. Solutions Membership Pricing Advisory Services XaaS Speaking Engagements STAR Awards Become a Member Resources Resource Library Webinars Podcast TSIA Blog Research Polls TSIA Books Digital Transformation COVID-19 Resource Center Why TSIA Why TSIA Our Data Our Community Outcomes Conference Sign In WHO WE ARE About TSIA Senior Leadership Research Team Advisory Board Partner with TSIA Diversity, Equity, and Inclusion TSIA Giving Program RESEARCH PRACTICES Customer Growth and Renewal Customer Success Education Services Expand Selling Field Services Managed Services Professional Services Service Offer Management Subscription Sales Support Services XaaS Channel Optimization XaaS Product Management SOLUTIONS Membership Pricing Advisory Services XaaS Speaking Engagements STAR Awards Become a Member RESOURCES Resource Library Webinars TSIA Blog Podcast Research Polls TSIA Books Digital Transformation COVID-19 Resource Center WHY TSIA Why TSIA Our Data Our Community Outcomes CONFERENCE BLOG Let&aposs Talk Sign In Sign Out -- Member SideBar -- Member SideBar -- Member SideBar -- This content is currently only available to TSIA members. If you believe you are seeing this message in error, please let us know. Home > Resources TSIA Resources Access the largest vault of research, best practices, and insights the industry has to offer. Sign In Browse TSIA's Resource Library Search through TSIA's vast library of white papers, reports, ebooks, infographics and more to find the right tools to solve top business challenges. Be sure to subscribe to our mailing list to be notified when new resources are added. Looking for webinars? Check out our list of upcoming and on-demand TSIA webinars and stay up-to-date on the latest industry trends. Thank you for subscribing! Loading ..... All Research Practices Customer Growth and Renewal Customer Success Education Services Expand Selling Field Services Managed Services Professional Services Renewal Management Service Offer Management Service Revenue Generation Subscription Sales Support Services XaaS Channel Optimization XaaS Product Management All Authors Anne McClelland Bo Di Muccio Dave Baca Dave Young George Humphrey Hal Stanley Harald Kopp J.B. Wood Jack Johnson Jeff Connolly Jeremy DalleTezze Jodie Paxton John Ragsdale Judith Platz Julia Stegman Kevin Bowers Laura Fay Maria Manning-Chapman Martin Dove Phil Nanus Sara Johnson Stephen Fulkerson Steve Frost Thomas Lah Vele Galovski All Content Types Book Data View DataView Ebook Executive Insight Infographic Interactive Tool Member Spotlight None Partner Perspective Quick Tool Recommended Practice Research Report Resource Service Insight Starter Kit Technology Insight White Papers All Content Free Content Members-Only Content Search No results were found. 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